On Mon, 21 May 2001, Andrei Legostaev wrote:
> Does anyone remember what "defections, jockeying balking, bribing..." refer to near the bottom of slide 22
> of Computer System Modelling?
It refers to the behaviour of customers in the queue. For instance,
customers may overtake other customers, or may leave without ever being
served etc....
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Hanna \ /
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